You can, at your own expense, return Amevista orders within 30 calendar days after the delivery date of the goods.
The cost of customized products (frames with prescription and/or tinted lenses) cannot be refunded as these are bespoke items created according to your specific requirements and measurements. Therefore, returns on these products are not possible.
Click here and complete the return process in a few minutes!
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Once the return procedure has been completed, you will receive an email with all the information needed to return the items.
If you purchased as a guest:
- Click on the "RETURN ITEM" button
- Register on the Amevista website by entering the email address you used to make the purchase.
- Access your Personal Area, click on the "Orders" box, and follow the instructions for the order reconciliation procedure.
- Once finished, select the item you want to return, click "RETURN ITEM", and follow the instructions.
Can I return items from the same order or from different orders together?
No. Even in the case of multiple orders (an order with at least two glasses), each item returned to Amevista must be shipped at your expense, separately from the others, each with its own shipping tracking. If the products are returned in a single box or in different boxes but with a single shipment (multi-package), EUR 10 will be withheld for each item returned, directly from the payment method used during purchase.
When will I receive my refund?
The refund is only possible if the product is intact, unworn, and with the security seal intact; after verifying the suitability of the returned item, we will proceed with the refund within 14 calendar days from the date of receipt of your package at our warehouse. Any shipping costs paid for delivery will not be refunded in case of refusal of the goods.
Until when can I return Christmas gifts?
For Christmas gifts, the return period is extended until 31 January 2025. This special promo is valid for all orders placed between 1 November and 31 December 2024. For all other orders, returns are possible within 30 days from the order date.