How can I cancel or modify an order?
Unfortunately, once an order is placed, it cannot be modified.
After the order is placed, you can cancel it within a limited time. If this option is available, we recommend canceling the order and placing a new one.
To cancel the order, log into the Personal Area, go to Orders section, and click “Cancel order".
Note:
- You can request cancellation only when the “cancel order” button is active.
- Order cancellation cannot be undone, but you can always place a new order.
- If you have redeemed a gift voucher for your order, you can only cancel the order in full.
• Once the order has been placed, you can change the shipping address within 30 minutes. After this time limit, we recommend canceling the order and placing a new one using a different address.